Frequency
	Selected files will be backed up daily during off-peak hours.
	Data Selections
	During the initial setup, AgiForce staff will work with the client to determine the data locations and to create a backup set. The client will be responsible for notifying AgiForce of any additional root folders created which need to be added to the backup set. Any files which are open, locked, or in-use during the scheduled backups will be skipped unless the Open File Manager option has been purchased.
	Online Data Retention
	Our system will maintain a 30 day history of all backed-up files. This means that all recent file versions are stored allowing easy retrieval. This 30 day history is extremely useful for retrieving earlier versions of files which have been corrupted or deleted by viruses or hardware failures. This feature also provides a simple mechanism to recover files which have been accidentally deleted or overwritten by users.
	Hosting Facilities
	Our Dell servers are housed in a 60,000 sq. ft. Data Center located in Dallas, TX. This facility has a Cisco certified network architecture with redundant connections provided by three tier one internet providers. Access to this facility is controlled by locked gates, access badges, and 24/7 video monitoring. Power is provided by three different city grid feeds, six paired UPS systems, and two standby diesel generators which can be refueled while running. In addition, the building is protected by an advanced fire suppression system with “Very Early Smoke Detection Apparatus”, Dry Pipe system pressurized for monitoring, and 500 smoke detectors.
	Software
	Using a patented FastBIT patching process, the client software is able to extract all the changes made to a file since the previous backup. This process requires only the binary-level differences be transferred to the server, resulting in 1/6 of the bandwidth and server storage requirements compared to other applications using block technology. In addition, all data is compressed and encrypted for both transmission and storage on our server. Client software upgrades are distributed automatically, free of charge, without any user intervention required.
	Data Security
	In order to maintain security throughout the back-up process, we have implemented security constraints on several layers. First, the client software establishes a secure connection to our servers using 448-bit Blowfish encryption. Next, your account and password are verified using Microsoft CHAP authentication. Once authenticated, your data will be transferred over a secure connection where it will be stored on our servers and protected by our firewall. To further prevent any unauthorized user from accessing your data, the files remain encrypted while they are stored on the server.
	Data Archiving
	AgiForce's Monthly DVD Archive program is an optional service which provides our customers with a complete copy of the previous month’s data set. This program allows customers to restore data directly from DVD without connecting to the Internet. This service essentially allows companies to maintain a complete versioned history of all their mission critical data.
	Data Restoration
	File restoration can be performed via an intuitive Explorer interface using the client software. Any version of a specific file from the previous thirty days can be restored to either its original or an alternate location. If you require AgiForce’s assistance for more complex data recovery situations, time will be billed at a predetermined rate.
	Monitoring
	Utilizing the client and server software, AgiForce will monitor notifications regarding job completions, warnings, and errors. If a problem is detected, AgiForce will contact the customer immediately and provide a description of the issue.